Soho Flowers Online Delivery Terms - UK E-commerce Policy Overview

Soho Flowers Terms & Conditions for E-Commerce Flower Delivery

Introduction

Welcome to Soho Flowers. These Terms and Conditions govern your use of our e-commerce website and the purchase of flower delivery services offered online for customers in Soho and the surrounding areas. By placing an order with Soho Flowers, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not accept these Terms and Conditions, please do not use our website or order our services.

Eligibility and Application

Soho Flowers provides online flower delivery services to individuals and businesses in Soho and neighbouring districts. By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years of age. These Terms and Conditions apply to all users and customers located in Soho as well as customers within our advertised delivery zones surrounding Soho.

Order Process

Orders can be placed exclusively through our official website. To complete your order, you must:

Select your desired flowers and additional products as displayed on our online store.
Add selected items to your online basket and proceed to checkout.
Provide accurate delivery information, recipient details, and select your preferred delivery date and time slot, subject to availability.
Review your order, agree to these Terms and Conditions, and confirm payment.

Once your order is submitted, you will receive an order confirmation on screen and via email. Please ensure all delivery details are correct before confirming the order. Soho Flowers cannot be held responsible for delays or losses resulting from inaccurate delivery information provided by the customer.

Product Description and Availability

We endeavour to ensure all product descriptions, images and prices on our website are accurate and up-to-date. As flowers are a natural product and subject to seasonal availability, some variations may occur. In the event that particular flowers or items are unavailable, we reserve the right to substitute similar products of equal value and aesthetic style, and will endeavour to contact you should a major substitution be required.

Pricing and Payments

All product prices are displayed in GBP and include VAT where applicable. Prices are subject to change at any time; however, completed orders will not be affected by subsequent price changes. Delivery charges, if applicable, are clearly displayed at the checkout before you confirm your order.

Payment for online flower delivery orders must be made in full at the time of ordering. Soho Flowers accepts major credit cards, debit cards, and other secure online payment methods provided at checkout. Your payment details are processed in a secure environment and Soho Flowers does not retain your card details after processing the transaction.

We reserve the right to decline or cancel orders at our discretion where suspected fraudulent activity or payment issues occur, or if items are unavailable.

Delivery Policy

Soho Flowers offers delivery services within Soho and selected neighbouring areas. Standard delivery times, available slots, and associated charges are presented during the checkout process. We strive to deliver your flowers on the requested date and within the preferred time window; however, specific delivery times cannot be guaranteed, especially in circumstances beyond our reasonable control such as adverse weather, traffic disruptions, or other unforeseen events. Where delays are foreseeable, we will communicate updates as soon as possible.

For successful delivery, please ensure a valid recipient address, postcode, and contact information are provided. If the recipient is unavailable at the time of delivery, we may leave the flowers in a safe place, with a neighbour, or return the product to our premises for redelivery or collection as appropriate. Specific instructions can be left at checkout, but while we endeavour to follow them it cannot always be guaranteed.

Cancellations and Changes

You have the right to cancel or amend your order provided we receive notification before the flowers are prepared or dispatched. Any cancellations or amendments after this point may not be honoured due to the perishable nature of our products. Where cancellations are accepted, a full refund will be processed to your original payment method. Please contact us as soon as possible if you wish to change or cancel your order, quoting your order details.

In exceptional cases, such as bespoke or large event orders, different cancellation policies may apply. Customers will be informed of these terms at the time of ordering.

Returns, Refunds and Complaints

Due to the perishable nature of flowers, returns are generally not accepted unless the products are not as described, arrive damaged, or in an unsatisfactory condition. If you have any concerns about your delivered order, please notify us within 24 hours of delivery with supporting evidence (such as photographs). We will assess the reported issue and, if justified, offer either a replacement or refund at our discretion.

For complaints relating to delivery delays, missing items, or substitutions, contact us promptly with your order information so we can resolve the matter efficiently.

Customer Obligations

By placing an order, you undertake to:

Provide accurate and complete delivery and recipient information.
Make payment for your order in accordance with these Terms and Conditions.
Ensure someone is available to receive the order at the delivery address on the specified date, or provide specific delivery instructions.
Use our services and website in accordance with UK law and these terms.

Intellectual Property and Website Use

All content presented on the Soho Flowers website, including imagery, text, logos and product listings, are the intellectual property of Soho Flowers or have been licensed appropriately. Reproduction, copying, or unauthorised use of any materials from our website for commercial purposes is strictly prohibited without our express permission.

Liability and Disclaimer

Soho Flowers will provide products and services as described, with reasonable skill and care and in accordance with UK law. We accept liability for direct loss arising from our own negligence or breach of contract, up to the value of your purchase. We are not liable for:

Indirect or consequential losses, including loss of enjoyment, income, or data.
Delays or failure to deliver resulting from incorrect delivery information or recipient unavailability.
Any issues related to the condition of the flowers due to improper storage or handling after delivery has taken place.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury resulting from our negligence, or any other liability not excludable under UK law.

Force Majeure

Soho Flowers will not be held liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure results from events or circumstances beyond our reasonable control, including, but not limited to, strikes, lockdowns, adverse weather, natural disasters, fire, flood, or limitations imposed by authorities.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data in accordance with the applicable UK data protection laws and our Privacy Policy. The information you provide will be used only to manage your order, process payments, and provide efficient online flower delivery services in Soho and the neighbouring areas.

Amendments to Terms and Conditions

We may update these Terms and Conditions from time to time without prior notice. Continued use of our website or services following such changes will be deemed acceptance of the revised terms. Please review our Terms and Conditions regularly for updates relating to online flower delivery in Soho or surrounding areas.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales. Customers in Soho and the surrounding regions agree to submit to this jurisdiction in the event of a dispute.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or regulatory body, the remaining provisions will continue in full force and effect.

General

These Terms and Conditions constitute the entire agreement between you and Soho Flowers regarding your access to and use of our website and online flower delivery services. No waiver of any provision herein shall be effective unless agreed in writing. These terms benefit both Soho Flowers and our customers in Soho and neighbouring areas and are not enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

Note: These Terms and Conditions apply to all customers using our online flower delivery service in Soho and the surrounding areas. Please retain a copy of these terms for your records.