Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee in Soho
At Soho Flowers, we are committed to delighting every customer with the beauty and freshness of our arrangements. As a trusted local florist serving the heart of Soho, we pride ourselves on delivering only the freshest blooms to homes and businesses nearby. All our floral products are carefully sourced, hand-selected, and arranged by skilled florists to ensure they arrive vibrant and long-lasting.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not in the condition you expected, please notify us as soon as possible upon receipt. We strive for every delivery to be perfect, but should your order be affected by transit damage, we will act promptly to resolve the issue for you. Please provide clear photographic evidence of the damage to help us address your concern swiftly.
Freshness Window & Quality Commitment
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided you follow the care instructions included with every order. If your flowers wilt or do not meet our standard of freshness within this period, please get in touch and share photos so we can investigate and offer an appropriate resolution.
Refund & Replacement Options
Your satisfaction is our top priority. If you receive flowers that are damaged, wilted within the freshness window, or otherwise not up to the quality you expect, we offer:
- A full or partial refund, depending on the nature and extent of the issue
- A prompt replacement of the original arrangement, subject to floral availability
Our team will guide you through the next steps once we have reviewed your case. Please note: refunds and replacements are processed in line with the evidence and information provided about your specific order.
How to Make a Complaint
We value feedback from all our customers, as it helps us continue to improve our service. Should you have a complaint regarding your order or experience with Soho Flowers, we encourage you to contact us within 48 hours of delivery. Please include your order details, a description of your concern, and any relevant images if appropriate. Our friendly customer care team will review and respond to your complaint within two working days, working with you to ensure a satisfactory outcome.
Soho’s Trusted Local Florist
Soho Flowers is proud to serve the local community. Our reputation is built on delivering reliable service and fresh flowers to households and businesses across Soho and the surrounding areas. Thank you for choosing us to brighten your day or mark special occasions—we are here to support you with quality, care, and a commitment to customer satisfaction.
