At Soho Flowers, we are committed to delighting every customer with the beauty and freshness of our arrangements. As a trusted local florist serving the heart of Soho, we pride ourselves on delivering only the freshest blooms to homes and businesses nearby. All our floral products are carefully sourced, hand-selected, and arranged by skilled florists to ensure they arrive vibrant and long-lasting.
If your flowers arrive damaged or not in the condition you expected, please notify us as soon as possible upon receipt. We strive for every delivery to be perfect, but should your order be affected by transit damage, we will act promptly to resolve the issue for you. Please provide clear photographic evidence of the damage to help us address your concern swiftly.
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided you follow the care instructions included with every order. If your flowers wilt or do not meet our standard of freshness within this period, please get in touch and share photos so we can investigate and offer an appropriate resolution.
Your satisfaction is our top priority. If you receive flowers that are damaged, wilted within the freshness window, or otherwise not up to the quality you expect, we offer:
Our team will guide you through the next steps once we have reviewed your case. Please note: refunds and replacements are processed in line with the evidence and information provided about your specific order.
We value feedback from all our customers, as it helps us continue to improve our service. Should you have a complaint regarding your order or experience with Soho Flowers, we encourage you to contact us within 48 hours of delivery. Please include your order details, a description of your concern, and any relevant images if appropriate. Our friendly customer care team will review and respond to your complaint within two working days, working with you to ensure a satisfactory outcome.
Soho Flowers is proud to serve the local community. Our reputation is built on delivering reliable service and fresh flowers to households and businesses across Soho and the surrounding areas. Thank you for choosing us to brighten your day or mark special occasions—we are here to support you with quality, care, and a commitment to customer satisfaction.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
